Discussing the needs of your shipment

Before calling, identify what your enquiry concerns and which transport you want to discuss. The team's logistics experience and pharmaceutical knowledge provide the background for a conversation about your transport needs. Describe your request in relation to the actual cargo and the planned route.

If you want to raise several topics, organise them before making contact. Keep the description of the planned transport separate from the questions you need answered. The conversation can then address both the transport enquiry itself and the information needed to discuss it further.

Provide the route, cargo type and required temperature range. Distinguish the collection point from the delivery point when describing the route, and relate temperature requirements to the product being carried. These details are the starting point for discussing the order with the team.

If you are enquiring about different transports, present the details of each separately. Identify which information is already established and which points you want to clarify during the conversation. This keeps the cargo description, route and temperature requirements clear when an enquiry involves several topics.

Dispatch for urgent pharmaceutical deliveries is available 24/7, with calls answered around the clock. Begin an urgent enquiry by stating the transport requirement. Then present the information you have prepared so that the conversation addresses the particular shipment and its requirements.

If some details need clarification, mention this when making contact. Prepare questions about the route, cargo type or required temperature range. A telephone conversation with the team provides a way to raise these matters when discussing an urgent transport requirement.